FAQs

What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at boho@thebohomarketplace.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How long is the processing period?
Our processing time is 2–7 business days. Orders are processed Monday through Friday, excluding major holidays.
How long does shipping take?
Shipping times vary but are typically 10–20 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
What happens if an item is out of stock or backordered?
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).

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